We went to buy a small sheet of linoleum for our "cloakroom" (aka loo - why do they call this a cloakroom? Would you hang your coat in a small toilet, especially if your house is full of little people with dubious aim??).
A simple enough task you might think, and indeed at first it was all plain sailing- we found ourselves in Carpet Rite, and quickly identified a suitable bit of lino. I located a salesman, and he quickly priced it for us - about £60. "We'll take it" I said "how much for fitting?"
Well, you'd think I'd asked the poor chap to outline Heisenberg's Uncertainty Principle. After a short interlude of eye rolling and cheek puffing, the salesman confided that fitting was £30, plus £35 for "delivery".
I paused for a few seconds, as a I digested this information. £35 to chuck a bit of lino on a lorry and distribute to a local address? This required further exploration, and I enquired further.
The next minute was slightly confusing, but the gist was this - concerned that a number of customers had received lino or carpet, stored incorrectly prior to fitting and then claimed a refund from the store, "head office" had issued a decree that all customers pay a £35 delivery charge if they required fitting. "The problem is, the customer thinks he's always right" muttered our friendly salesman.
Could we not just pick up the lino from the store and then have it fitted, wondered my wife? Oh no, that's far too simple and obvious - no can do. However, the salesman leaned in closer, and whispered conspiratorially - "of course, you could pick it up from the store, and I could give you the number of one of the fitters so you can arrange fitting yourselves".
By this point, bemused and confused, we decided enough was enough and beat a hasty retreat. I've been mulling over this all weekend, and still can't quite fathom it out. One thing is clear -I won't be using Carpet Rite again, I just don't have the mental capacity.
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1 comment:
Got me bemused that one.If you were taking it out the store for to get one of his sideline ,backhander,fitters what was the diference with taking it out for someone else to fit it ?Surely if the goods were checked before leaving the store and signed for, that was enough.It sounds like he`s on a backhander fom the fitters.
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